At The Memory Barn, each item is handcrafted with care. We want you to be happy with your purchase and ask that you review the following policies before ordering.
Shipping
Available items are shipped within the United States. Because all of our products are handmade, processing times may vary depending on the item and current order volume. Shipping and estimated delivery information will be provided during checkout when applicable. Please note that delivery times after shipment are estimates and may be affected by the shipping carrier. Some oversized or outdoor products may be designated for local pickup or delivery only and are not available for shipping.
Shipping costs are calculated and displayed at checkout before your order is submitted. In-stock items will be prepared for shipment as soon as possible. Make-to-order items require additional processing time while your item is handcrafted. Once your order is shipped, delivery time will depend on the shipping carrier and destination.
Returns
ALL RETURNS MUST BE AUTHORIZED BY THE MEMORY BARN BEFORE THE ITEM IS SHIPPED BACK. Please do not return an item without contacting us first.
If you are not satisfied with an eligible, non-custom item, please get in touch with The Memory Barn within 7 days of delivery to request a return.
Approved returns must be unused and returned in their original condition. Unless the item arrived damaged, defective, or The Memory Barn made an error with your order, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. Once an authorized return has been received and inspected, any approved refund will be issued to the original payment method within 14 days of receipt of the returned item.
Custom & Personalized Items
Because custom and personalized products - including our memorial plaques - are created specifically for you, custom and personalized items are final sale and cannot be returned or refunded. If your custom order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Photos of the item and packaging may be requested so we can determine the best way to resolve the issue.
Damaged or Incorrect Orders
If any item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Contact Us
To request a return or ask a question about your order, please contact:
The Memory Barn
702-635-0557